Enquiries

Enquiries represent incoming leads from potential customers. They can arrive via web forms, email, phone, or be manually created by your team.

Each enquiry captures the customer's contact details, the source of the enquiry, and any initial notes about their trip requirements. From the enquiry inbox, you can qualify leads, reject unsuitable ones, or start a quote to begin the booking process.

See Enquiry to Booking Flow for a detailed breakdown of enquiry statuses and transitions.